Programmatic Account Manager

Foxcatcher is a leader in the digital economy, at the forefront of innovation in customer data integration, digital ecosystems, and convergence. Our mission is to align programmatic addressable media with CRM, DTC, and eCommerce outcomes, leveraging proprietary technology and trading platforms to deliver scalable, cutting-edge marketing solutions. We operate in a dynamic and fast-paced environment that fosters creativity, collaboration, and excellence.

The Role

As the Account Manager at Foxcatcher, you will serve as the primary liaison between the client agency team and the Foxcatcher trading team, ensuring seamless communication and stakeholder management. This role requires a strong communicator who can manage internal conversations, align expectations, and drive successful outcomes for both Foxcatcher and Ryvalmedia.

Responsibilities and Duties

• Account Management: Act as the dedicated Account Manager for Foxcatcher clients utilizing Foxcatcher services. Ensure clear and consistent communication between the Ryvalmedia team and Foxcatcher’s trading team, managing expectations and delivering on client needs.
• Stakeholder Management: Manage relationships with key internal stakeholders, including the Head of Product and the Snr. Account Manager. Facilitate the translation of client requirements into actionable strategies for the trading team.
• Client Communication: Serve as the main point of contact for Ryvalmedia regarding key accounts, ensuring that all client requests, feedback, and concerns are addressed promptly and effectively.
• Project Coordination: Coordinate with the Foxcatcher trading team to ensure timely and successful delivery of programmatic campaigns. Oversee the progress of campaigns, ensuring they meet client objectives and are executed to the highest standard.
• Expectation Alignment: Manage and align internal expectations with Ryvalmedia’s needs, ensuring that all parties are informed and aligned on project goals, timelines, and deliverables.
• Reporting and Insights: Provide regular updates and performance reports to the Ryvalmedia team, delivering insights that help optimize campaign strategies and outcomes.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the collaboration between Foxcatcher and Ryvalmedia.

Qualifications, Work Experience and skills

• Client Management Experience: At least 2+ years with proven experience in managing client relationships within a programmatic advertising environment, with a focus on account management & client service.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively manage internal conversations and align expectations across multiple stakeholders.
• Project Coordination Abilities: Demonstrated ability to coordinate projects, manage timelines, and ensure successful delivery of client campaigns.
• Relationship-Building Skills: Strong interpersonal skills, with the ability to build and maintain relationships with internal stakeholders and client teams.
• Analytical Thinking: Ability to analyze campaign performance and provide actionable insights that contribute to client success.
• Adaptability: Ability to manage multiple accounts and adapt to changing client needs and internal dynamics.

Role Key Performance Indicators (KPIs)

• Client Satisfaction: High levels of client satisfaction, measured by feedback from the Ryvalmedia team and the successful execution of campaigns.
• Internal Collaboration and Communication: Effectiveness in managing internal relationships and facilitating communication between Ryvalmedia and Foxcatcher teams, ensuring alignment and collaboration.
• Project Delivery: Successful and timely delivery of programmatic campaigns across assigned clients, meeting or exceeding client objectives.
• Expectation Management: Success in managing and aligning expectations across all internal stakeholders, resulting in smooth project execution and minimal conflict.
• Reporting and Insights: Quality and accuracy of performance reports provided to the Ryvalmedia team, delivering actionable insights that contribute to the optimization of campaigns.
• Process Improvement: Identification and implementation of process improvements, resulting in increased efficiency and effectiveness in the management of Ryvalmedia accounts.

Why Foxcatcher?

At Foxcatcher, we are committed to fostering a diverse and inclusive culture that values unique skills, experiences, and perspectives. We encourage creative thinking and innovation, believing that the best ideas come from diverse teams.

Our Melbourne offices are vibrant, new and fun. As an Account Manager, you'll have the opportunity to work with a team of digital and data experts, delivering impactful solutions for our clients and driving growth across Australia.

Join us and take your career to the next level in a company that values agility, innovation, and collaboration.

Foxcatcher is an Equal Opportunity Employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, nationality, gender, sexual orientation, gender identity, protected veteran status, disability or any other basis protected by federal, state and local laws.